Hi Kim & all the Pappy's Team,
First & foremost - thank you for all you do to keep my Katie happy, healthy, safe, entertained, well trained, & beautiful. Every month when she gets groomed @ Pappy's on George Bush, she always looks so beautiful, feels so soft, & smells so good in order for us to go the next day to Baylor Hospital to do dog therapy. She is a walking/smiling advertisement for Pappy's. The patients, their families, & hospital staff all benefit from Katie spreading good cheer to them. They treat her like a rock star - yelling her name when we get off the elevator or walk into the various departments. Every visit to the hospital, we are always asked where Katie was trained, gets groomed, boards, etc. I am always quick to say, "At Pappy's".
Second - While Katie & I were in a patient's room last Fri., 25th, the sister of the patient received a phone call from Bonnie @ Pappy's to update her on her dog who's boarding @ the Ohio facility. When she got off the phone, the sister said to me, "Isn't Pappy's the best place ever?". Certainly, I agreed with her. I asked her the next time she talks to Bonnie, please tell her that Katie & I said, "hi".
I just wanted you to know that many of us who trust you & your fine staff to take care of our children really do appreciate all you do.
Janis & Katie
When I dropped her off this morning a woman was dropping off her little dog for the first time. She asked me if Zoe likes it at Pappy’s. We all got a chuckle out of that as Zoe zipped past us all heading to the back and the day care room. The lady commented that it must make me feel good that she likes it so much. Indeed it does.
Thanks again for your great staff and place for our babies to visit.
I just want you to know that I had my three babies in today and as always we had an excellent experience.
I don't know the names of the employees that work in the back - but I see them often when I come in and they are alway so cordial to me and kind to my dogs - I don't want to leave them out ....
I am so appreciative of your staff - they are awesome. I will be boarding them next month and they will be groomed again in the interim - I cannot tell you how much I love that you are there for me and for Selu, Jackson and Lexie.
Thank you - Thank you - Thank you...again and again and again.
Karen - Plano, TX
My Rhodesian/Shepherd mix Ollie is a handful...an 80lb handful. He can get pretty bad separation anxiety which makes him extremely cautious of new people and places. After a bad experience with another day care (who put him in solitary because they thought his ridge meant he was being aggressive), I brought him to Pappy's. He had a few minutes of hesitation when we walked in that first time. Then they gave him treats and he forgot I even existed. Since that first day, we're weekly regulars. Now, whenever we walk in, whoever is at the front desk knows his name and he's just as thrilled to see them as he is to go play.
I like they have a webcam so I can check in on him throughout the day, and check I do - probably every 10 minutes. Every time I check, he's playing, running like a maniac or getting loved on by one of the employees. At the end of the day, I get a report on how he played that day, who he played with and if there were any issues that required him to get a timeout.
I've boarded him with them once, and he seemed annoyed I bothered showing up to get him the next day. I'd call that a success. Their grooming services are also extremely reasonable. He can get a full day of daycare, nails drimmeled and a bath for under $45 which is a fantastic deal.
Highly highly highly recommend. Unless you hate dogs. And America.
via Yelp! review
Our two dogs, Toby and Shadow were boarded for the first time ever last week and I have to tell you what a positive experience it was! Your staff is wonderful.
Just want to thank you and all your folks who took care of Max last weekend. He was soooooooo Happy when we picked him up and I'm so glad we tried your great kennel. Thanks a million. We'll tell our friends about you and we'll be back for sure in March if not before! You all are great!!!!!!!
I just wanted you all to know that my recent experience at Pappys (on Ohio/Plano Parkway) was great! I have two dogs, both adopted from rescue organizations, and one of them has a history of abuse. In 2005 we had to move from here to Maryland and back again within about six months. During this time, we had to board our dogs several times at the vets office I used at that time. I dont quite know what happened there, but one of my dogs became very fearful, even aggressive, snapping at people through crate bars, and even bit me a couple of times. When we finally got back and settled into a house, it took several months but my Roscoe finally settled down into a sweet, lovable, lab/spaniel mix again. I was so afraid to ever board them, but got good recommendations and then made some visits to a few boarding facilities. I am very happy to report that my Roscoe and Rowdy boarded two nights with Pappys and came back to me with absolutely no signs of trauma or behavior changes. Your staff was fabulous, reading the rather long bios on both my dogs, promising to monitor them for signs of stress, etc. It is such a relief to know I can leave town and that my dogs are in such good hands. Thank you, thank you, THANK YOU!!!!!
I had the opportunity yesterday to take two of my neighbors dogs into your facility on 190. I know the dogs but they were a little nervous going with me. That is until they figured out where they were going. They were so happy to show up at your place they nearly knocked me over trying to get in. Your staff obviously knew the dogs and were very helpful. They knew about the dogs medications and food and said that they would take care of everything.Just want to thank you and all your folks who took care of Max last weekend. He was soooooooo Happy when we picked him up and I'm so glad we tried your great kennel. Thanks a million. We'll tell our friends about you and we'll be back for sure in March if not before! You all are great!!!!!!!
Hi there. I wanted to let you know how pleased we are with the recent grooming of our shih-tzu Remington. Remington recently developed a skin allergy, causing her to scratch. That, coupled with the rain and wind, caused Remington to be severely matted. We knew that the hair on her legs and stomach would need to be shaved. However, with it being the middle of winter and extremely cold outside, we were reluctant to have the rest of her body/coat shaved or cut short. We felt it was important that we keep enough length on her body to provide warmth. I think our groomer's name is Misty. Prior to grooming Remington, Misty called me to confirm my instructions regarding the grooming: shaving the legs and underbody, while leaving some length on the top. She explained that it was standard to attempt to blend the hair cut, to look more natural. She was concerned that we may not like the outcome with the huge disparity between the hair lengths. I let her know we were aware that this would be a transitional haircut and that we would be comfortable with the outcome. However, I was completely blown away when I saw my dog. Misty did such a fantastic job with the cut. Yes the hair on her legs is short, with the top a little longer, BUT she did a great job transitioning and blending on the sides. Now Remington has enough hair on her body to provide warmth, but the offending mats are gone from her legs. With the shorter coat and shaved tummy, the vet was able to provide additional treatment to the areas affected by her allergy (or allergic reaction as they are now considering the culprit.) I wanted to thank our groomer for being so conscientious with her grooming of Remington and for doing such a great job. I am extremely pleased with this outcome and would highly recommend Misty's work to anyone. She did a great job! Thanks Misty!