Frequently Asked Questions
Have questions about Pappy’s Pet Lodge? Check out our FAQ below.
General | Daycare | Lodging | Grooming | Parent Portal
General
Does Pappy’s have any age requirements?
Our age requirement is 4 months for daycare, grooming, and lodging services. Dogs aged 4 months or older are welcome to participate in our daycare program. Dogs aged 6 months or older must be spayed or neutered in order to participate.
Can I tour Pappy’s before bringing my dog?
Absolutely! We love giving tours. We do recommend stopping by for a tour Mon. – Fri. from 10 am to 1 pm and Sat. & Sun. from 10 am to 1 pm. However, we do suggest that you leave Fido at home if you plan to tour our facility.
Does Pappy’s have any leash requirements?
We strongly recommend you leash your dog while in our facility for your dog’s safety.
What vaccinations does Pappy's require?
Our vaccinations requirements for dogs:
| Rabies | current with your vet |
| Distemper/Parvo (DPHHC) | current with your vet |
| Bordetella (Kennel Cough) | given every 6 months |
Our vaccination requirements for cats:
| Rabies | current with your vet |
| FVRCP | current with your vet |
We have a 72 hour waiting period after vaccinations are administered prior to visiting Pappy’s. We ask that puppies and kittens receive their last set of vaccinations a minimum of 7 days before visiting Pappy’s.
Why does my dog need a Bordetella vaccination every 6 months when my vet says every year is fine?
We require the Bordetella vaccination every 6 months for your dog’s health and safety. We follow this policy due to the recommendations of our veterinary partners. Due to the increased exposure to other dogs that your dog will experience, an additional Bordetella shot is a precautionary measure to ensure they stay protected and healthy.
Does Pappy's have any breed restrictions?
Yes. We are unable to care for Cane Corsos.
Daycare
Why should my dog participate in daycare?
There are many benefits of a daycare. Daycare provides socialization that is essential for teaching your dog how to behave around other dogs in a safe and secure environment. Daycare also provides mental stimulation and exercise which are important for your dog’s health. Regular daycare visits create a routine that your dog craves. Overall, daycare can truly enrich your dog’s life in many ways.
Does Pappy's do "Meet & Greets" or evaluations before I bring my dog for daycare?
No, Pappy’s does not require a “meet and greet” before your dog tries daycare. We will inform you how your dog does on their first visit.
Do I need to make a reservation for daycare?
Some of our enrichment centers do require reservations for daycare services. Please check with your Pappy’s if daycare reservations are required.
Why does my dog seem thirsty after daycare?
We do not keep water bowls in our indoor daycare rooms for multiple health and safety reasons. Instead, we ensure each dog has access to fresh water during our nap period every day. If your dog is new to daycare, they can often come home thirsty from the exercise and play.
Why can't I see my dog on the webcams?
All of our enrichment centers have free webcam access in the daycare play areas. If you’re unable to see your dog and you asked for them to participate, contact your Pappy’s to verify.
There are other reasons you may be unable to see your dog on the webcams. Your dog may be out of view of the webcams. Your dog may have become overstimulated from play and needed a break to calm down.
Lodging
What do I need to bring?
We recommend bringing your pet’s own food during their stay at Pappy’s. All of our enrichment centers are equipped with a refridgerator so we welcome any cold items you incorporate in your pet’s diet. Lodge food is available if you’re unable to bring your pet’s food for an additional cost. We also suggest bringing items from home to make your pet more comfortable during their stay if you can, that may include: toys, a pet bed, or t-shirt that smells like you. Having familar scents around comforts your pet in their new environment. This is especially important for first time lodgers. If you are lodging your cat, do not worry about bringing your cat’s litter. All of our enrichment centers provide litter boxes and litter. If you are lodging your exotic animal, please bring the bedding materials you use and enough extra bedding material should we need to clean their cage during their stay.
What if I forgot my pet's belongings?
All of our enrichment centers are stocked with comfort items like beds, blankets, and Kuranda cots which we furnish during your pet’s stay if you’ve forgotten your pet’s belongings. We also have lodge food available for an additional cost if you forget your pet’s food.
How do I make a reservation?
Reservations can be made by requesting one through our Parent Portal or by calling the Pappy’s Pet Lodge that you wish your pet to stay at.
What animals will Pappy's accept?
A majority of our lodgers are dogs or cats. However, Pappy’s Pet Lodge will also accept exotic animals, such as birds, ferrets, hamsters, bearded dragons, etc. If you still have questions about your pet, please contact the Pappy’s Pet Lodge you would like your pet to stay at. Visit our Find a Pappy’s page for more info.
Do you offer boarding with webcam options?
Yes! Some of our enrichment centers are equipped with webcam lodges that give you camera access to your dog’s kennel during their stay. The locations that offer this do so for an additional cost per night. Contact your specific Pappy’s for more information.
Will Pappy's administer my pet's medications while boarding?
Yes, we will administer your pet’s medications during their stay. However, we are unable to administer Phenobarbital, Panakare Plus, or insulin.
Does Pappy's have any medication restrictions?
Yes, we are unable to administer Phenobarbital, Panakare Plus, and insulin.
Grooming
Is my dog able to get a bath or groom while boarding?
Yes, depending on availability. It is best to request to add a groom or bath when making your reservation to ensure your dog’s spot is reserved. You are also able to request a grooming appointment when requesting a lodging stay through our Parent Portal. For how-to’s on our Parent Portal, please scroll down to the Parent Portal FAQs.
Does Pappy's groom cats?
No, unfortunately, Pappy’s does not groom cats.
Why did the price of my dog's groom change?
Grooming pricing is depend on many factors, including condition of your dog’s fur/coat, your dog’s temperament during their groom, and the amount of time necessary for the groomer to complete your dog’s groom, dependent on the skills and techniques utilized during the groom. We strongly recommend following a routine grooming schedule so your dog’s coat/fur maintenance is less extensive each visit. Speak with your Pappy’s team about setting up reoccuring grooming appointments that will work best for your dog.
Do you allow walk-in services?
Grooming is made by appointment. Contact your specific Pappy’s for same-day availability. We do accept walk-ins for toe nail trims.
Parent Portal
How do I log on to the Parent Portal?
If you fill out our registration forms online, you can log on using the password you created. If you called one of our locations to set up a reservation or appointment, you will receive an email with instructions on how to reset your password. You will need to reset your password before you can access your account. The email address used to log on will be the same one you provided when you called.
How do I request an appointment for grooming services?
Under the Book tab of our Parent Portal, select the pet you would like to request the appointment for.
1. Select “Start Booking.”
2. Ensure the correct Pappy’s is listed under “Booking Location.” If incorrect, select the Pappy’s you want from the dropdown.
3. Under “Booking Category” select “Request Grooming.” Then select “Grooming Services” on the right.
4. A list of options will appear, select the option you wish to request. Once you’ve selected one, you will be able to add any notes you wish.
5. Select “Dates” to see availability and select your desired groomer.
6. You must select “Review” to review your appointment request before you can submit your request.
7. Once you are ready, select “Submit Request.”
How do I request a reservation for lodging or daycare services?
Under the Book tab of our Parent Portal, select the pet(s) you would like to request the appointment for.
1. Select “Start Booking.”
2. Ensure the correct Pappy’s is listed under “Booking Location.” If incorrect, select the Pappy’s you want from the dropdown.
3. Under “Booking Category” select “Request Daycare.” A list of options will appear, select the option you wish to request.
4. Once you’ve selected an option, you will be able to request the date(s) and drop off/pick up times. Click “Services” to continue.
5. At this point, you can request to add on a departure groom, bath, or a la carte service. Select “Notes” to continue.
6. Please add any notes you would like our team to review.
7. You must select “Review” to review your appointment request before you can submit your request.
8. Once you are ready, select “Submit Request.”
How do I upload my pet's vaccinations to the Parent Portal?
Under the “Account” tab, you will be able to select “Upload Records” to upload your pets’ vaccination records. You are also able to view your current records on this page.
Password reset is not working for me - what should I do?
During high request periods, password reset can be overloaded. It typically resolves itself after waiting an hour or two. Please contact your Pappy’s to resolve this issue if you have waited and password reset is still not working.
Why can't I see a reservation or appointment I requested on my Portal?
Until a member of our team has accepted your request for a service we offer, your appointment or reservation has not been confirmed.
If your reservation or appointment has been confirmed, you will be able to see it when you first log on to the Parent Portal.